Privacy Policy & Terms of Service

GladMinds Solutions Pvt Ltd (in short called as GladMinds) appreciates interest you have shown in our company, products and service by visiting our website, or related communication channels, including, but not limited to, our social media pages, blogs or any other means to reach us.

Please read these Terms and Conditions ("Terms", "Terms and Conditions") and Privacy Policy carefully before using the GladMinds website and our related web and mobile applications (the "Services") operated by GladMinds ("us", "we", or "our").

These policies apply when you interact with GladMinds, such as when you visit our websites, when you use the products or services offered by GladMinds, when you purchase GladMinds products or services, when you subscribe to newsletters, when you contact customer support and when you interact with GladMinds as a business customer, supplier or business partner.

GladMinds simplifies aftermarket experience for brands, for their channels and consumers to drive engagement and efficiency. GladMinds offers a cloud-based After Market digital platform that allows brands to consolidate after-sales services while allowing consumers of multiple brands and products a single-point contact for all their after-sales services.

The platform brings together four connected products for the life of a product: EQUIP, AfterSell, AfterBuy and Vector. EQUIP focuses on product quality and traceability; AfterSell on service, reaching out to customers and keeping brands, channels and their customers connected; AfterBuy on the product ownership experience for corporate end users and consumers; and Vector on coordinating teams and execution. Each of these products has many services associated with them.

Below policies apply to all these products and services, collectively called as GladMinds platform services, without limitation for both online and offline buying and usage either through web or mobile or direct or any such means.

If you have any questions about these Terms and Conditions or Privacy Policy, please contact us:

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the GladMinds website and any of our web and mobile applications (the "Service") operated by GladMinds ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the creation, upload and request for information using services.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by GladMinds. GladMinds has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

You further acknowledge and agree that GladMinds shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Terms and Conditions: Amazon Pay Gift Cards issued by Pine Labs

These terms and conditions apply to Amazon Pay Gift Cards (Gift Cards) issued by Pine Labs Limited, formerly known as Pine Labs Private Limited (“Pine Labs”) under the brand name of Pine Labs and co-branded with Amazon Pay (India) Private Limited (Amazon Pay). Pine Labs is a public limited company organized under the laws of India and is the issuer of the Gift Cards. You may purchase Gift Cards through various options available on www.amazon.in corresponding mobile site and mobile application ("Amazon.in"), and also use Gift Cards provided to you by third parties in the manner provided hereunder. By purchasing or using a Gift Card, you are agreeing to and accept these terms and conditions.

1. Redemption: Gift Cards may only be redeemed toward the purchase of eligible products on Amazon.in and any other third-party merchants that are enabled to accept the Gift Cards. Gift Cards once claimed by the beneficiary, shall be added to the beneficiary's Amazon Pay Balance. This Balance may only be redeemed toward purchase of eligible products on Amazon.in and with third-party merchants enabled to accept Gift Cards. Purchases are deducted from the redeemer's Amazon Pay balance. Any unused Gift Card balance will remain associated with the redeemers Amazon Pay balance account and applied to purchases, in order of earliest expiration date. If a purchase exceeds the available Amazon Pay balance, the remaining amount must be paid by credit card, net banking or debit card. No fees or charges apply to Gift Cards. Pine Labs may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase or use. Certain merchants may provide you services only on the pre-condition that you allow us to hold balances in your Amazon Pay balance: Gift Card till the service completion by the merchant. However, your prior consent would be taken before holding such balances. In such cases, you agree and authorize us to: (i) hold your balance until service completion; and (ii) fail the transaction if your balance in the Amazon Pay Gift Card has expired at the end of the services.

2. Limitations: Gift Cards, including any unused Gift Card balances available in the Amazon Pay Balance, expire one year from the date of issuance. You may request for revalidation of any expired Gift Cards. Upon receipt of such request, the Gift Card may be revalidated after due verification and subject to applicable terms and conditions. Gift Cards may only be purchased in denominations ranging from Rs. 10 to Rs. 10,000 or such other limits as Pine Labs may determine. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash. Except as provided hereunder or as per applicable law, amount in your Gift Cards will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. Unused Gift Card balances may not be transferred to another users account. No interest will be payable by Pine Labs on any Gift Card or Gift Card balance. Pine Labs make no representation or warranty that Amazon.in will always be accessible without interruption. Amazon Pay reserve the right to set and adjust limits on the number, value, or frequency of Gift Card purchases or claim/redemption by any single customer, account, or payment instrument. Transactions exceeding these limits or conducted in a manner designed to circumvent these limits, may be deemed suspicious and subject to further review. Gift cards have monthly redemption caps within 30-day periods. Attempts exceeding limits will be declined, with remaining balances available for redemption in subsequent months.

3. Fraud: Pine Labs is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. Amazon Seller Services Private Limited (together with Amazon Pay is referred to as 'Amazon') will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on www.Amazon.in.

4. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. You, Pine Labs and Amazon each agree to submit to the exclusive jurisdiction of the courts at Bangalore. You agree to indemnify Pine Labs and Amazon for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.

5. Limitation of Liability: NEITHER PINE LABS NOR AMAZON MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

6. Restrictions:

• Digital Books: Kindle-eBooks, Kindle Unlimited Subscriptions, Audible, digital test-prep
• Amazon Pay Gift Cards
• Add Money to Balance / Wallet
• Branded Gift Cards designated Semi-Closed Loop (SCLP) prepaid payment instruments / Closed system prepaid payment instruments
• Amazon Vouchers
• App Store Purchases

7. Password Security: You shall, at all times, keep the passwords that are generated by you strictly confidential and not reveal the same to any person or entity.

8. General Terms: The Amazon.in Conditions of Use apply to Gift Cards. Pine Labs reserves the right to change these Gift Card terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.

9. Pine Labs Contact Information: Website address: https://www.pinelabs.com/prepaid-solutions

10. Click here to view your Gift Card Transaction Statement

Changes To Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide prior notice to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

GladMinds ("us", "we", or "our") operates the GladMinds website and other related products and services. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and services.

We use your Personal Information only for providing and improving the Site and services. By using the Site and services, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Categories of Personal Information We Collect

Depending on how you use the Site and services, we collect: identity and contact details (name, phone number, email address); organisation and role details for business users; service addresses and product locations needed to deliver after-sales service; records of the products you own or service and their service history; payment and billing details where you purchase a service (processed by our payment provider); technical data (IP address, device and browser information, log data); and location data and device identifiers as described below.

Data Retention

We keep Personal Information only as long as it is needed for the purpose it was collected for: account and service records are retained for the duration of the customer relationship and deleted at contract end or on a verified deletion request; AI request logs are retained per the retention window configured for each customer organisation and deleted on a nightly schedule; website log and analytics data is retained for up to 13 months; database backups are retained for 14 days; app install attribution data is retained as stated above (no longer than 395 days). Where law requires a longer period (for example tax and accounting records), the statutory period applies.

Sharing of Personal Information — We Do Not Sell Your Data

We do not sell Personal Information, and we do not share it with third parties for their own marketing or advertising. We share Personal Information only with: our cloud hosting provider (Amazon Web Services), which stores and processes data on our behalf; analytics providers (such as Google Analytics) for site usage statistics; our payment provider, to process payments you initiate; and authorities where the law requires it. The business customer (brand) you receive service through controls its own data in the platform, and we process it on that customer's instructions.

Location Data Collection and Use

GladMinds collects and uses location data across its applications to provide services such as real-time tracking, route optimization, and task management for field operations. Our apps may require access to coarse, fine, and background location data to enhance service delivery, improve operational efficiency, and support features like route mapping and accurate travel expense reporting.

Location data is collected when necessary for the app's functionality, whether the app is in active use or running in the background. The information is used solely for business purposes and is not shared with third parties except where essential for providing services, such as route optimization or validating travel logs. All location data is securely stored and accessible only to authorized personnel for legitimate business purposes.

Device Identifiers and App Install Attribution

When one of our Android applications is opened for the first time, we record the device identifier that Android assigns to the app, together with the campaign information attached to the Google Play link the installation came from. We use this only to understand which of our campaigns and referral links reach the technicians and partners our apps are built for, and to connect an installation with the account that is subsequently created on that device.

This identifier is not an advertising identifier, is not used to show advertising or to build a profile of you, and is not sold or shared with third parties. It is retained only for as long as the attribution remains useful for reporting, by default no longer than 395 days, after which the device identifier and the campaign information are deleted while only anonymous totals are kept.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information to serve you better.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and for any other information as determined by GladMinds that enhances your experience and brings valued service to you.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Advertising Technologies and Your Opt-Out Choices

We do not use targeted-advertising pixels, web beacons or cross-site tracking tools, and we do not sell Personal Information for advertising. The tracking technologies on our Site are limited to cookies and Google Analytics as described above. You can opt out of these at any time: set your browser to refuse cookies, install the Google Analytics opt-out browser add-on, or enable your browser's tracking protection. You can opt out of marketing emails through the unsubscribe link in any such email, or by writing to us at the contact below; service and transactional messages will still be sent.

Your Rights

You may ask us for access to the Personal Information we hold about you, ask that it be corrected or deleted, or receive an electronic copy of it, by writing to the Grievance Officer below. We verify your identity before acting on a request. Where your data is held in the platform on behalf of a business customer, we will also direct your request to that customer and support them in answering it.

Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are: Manas Garg, GladMinds Solutions Private Limited, NASSCOM CoE IoT, CA Site No. 29/A(E), K-Wings Building, 3rd Floor, HSR Layout, Sector 1, Bengaluru 560102, Karnataka, India; email: manas@gladminds.co. Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 10th May 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website or through service notifications.

GladMinds provides subscription-based and service-based access to its cloud-based aftermarket platform, including the EQUIP, AfterSell, AfterBuy and Vector products and their associated services. This policy explains how cancellations and refunds are handled for payments made towards these products and services.

Cancellation

You may cancel your subscription at any time through your account or by contacting us at contact@gladminds.co. Cancellation stops any future renewals. Your access to the paid services will continue until the end of the current paid billing cycle, after which it will not be renewed.

Refunds

Subscription fees already paid for the current billing cycle are generally non-refundable. In the event of a duplicate or erroneous charge, or a proven failure on our part to deliver a paid service, a refund may be issued after review of the request.

Refund Processing

Where a refund has been approved, it will be processed to the original payment method used at the time of purchase, typically within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Items

Unless required by applicable law, the following are non-refundable: one-time setup or onboarding fees, custom development or integration work, and usage-based charges for services already consumed.

How to Request a Refund or Cancellation

For any billing, cancellation, or refund request, please email contact@gladminds.co with your account details and the reason for the request. We will review and respond to your request as promptly as possible.